Effective Date: September 25, 2026
At Sani4all, we aim to make delivery simple, transparent, and reliable. This Shipping Policy explains where we ship, shipping costs, order processing, estimated delivery times, tracking, and what to do if there is a problem with your delivery.
1. Shipping Area
We currently ship orders within the Netherlands only.
We do not currently offer international shipping.
Orders with delivery addresses outside the Netherlands cannot be accepted through our standard checkout.
2. Shipping Cost
Standard shipping within the Netherlands is free.
- Shipping cost: €0.00
- No additional standard delivery fee is charged at checkout.
If any exceptional delivery charge applies to a particular order, this will be clearly communicated before the order is completed.
3. Order Cut-Off Time
Our standard order cut-off time is:
5:00 PM
Orders placed by 5:00 PM on a business day are processed according to our normal handling schedule.
Orders placed after 5:00 PM, on weekends, or on applicable public holidays may begin processing on the next business day.
4. Order Processing and Handling
Orders are normally prepared for shipment within:
1–2 business days
Handling time refers to the time required to process, prepare, pack, and hand your order over to the delivery carrier.
Business days are generally Monday through Friday, excluding applicable public holidays in the Netherlands.
5. Estimated Transit Time
After your order has been handed to the carrier, standard transit time is estimated at:
3–7 business days
Actual delivery may vary depending on the carrier, destination, weather, public holidays, and other circumstances outside our control.
6. Estimated Total Delivery Time
The estimated total delivery time is:
4–9 business days
This consists of:
- Order processing: 1–2 business days
- Carrier transit: 3–7 business days
- Estimated total: 4–9 business days
These are estimates rather than guaranteed delivery dates.
7. Order Confirmation
After successfully placing an order, you will receive an order confirmation by email.
The confirmation normally includes information such as:
- Order number
- Products ordered
- Delivery address
- Order total
- Payment information
- Other relevant order details
Please check your order confirmation carefully and contact us as soon as possible if you notice an incorrect delivery address or other important error.
8. Shipping Confirmation and Tracking
When your order has been dispatched, we may provide a shipping confirmation containing tracking information when tracking is available.
You can use the tracking information provided to check the status of your shipment with the relevant delivery carrier.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please make sure that your:
- Name
- Street address
- House number
- Postal code
- City
- Other required address information
are entered correctly.
We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.
If you notice an address error after placing your order, contact us as soon as possible at info@sani4all.store or +31 58 251 0303.
We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
10. Delivery Delays
Although we aim to meet the estimated delivery times stated above, delays can occasionally occur.
Possible causes include:
- Carrier delays
- Severe weather
- Public holidays
- Incorrect or incomplete address information
- High shipping volumes
- Operational disruptions
- Unexpected transportation problems
- Other circumstances outside our reasonable control
If your order is delayed, please use the tracking information provided where available or contact our customer support team for assistance.
11. Lost or Delayed Packages
If your package appears to be significantly delayed or is believed to be lost during transportation, please contact us.
We may contact the delivery carrier to investigate the shipment and determine its status.
Please provide your order number and any relevant tracking information when contacting us.
We will work with the carrier to help resolve the issue.
12. Package Marked as Delivered but Not Received
If the carrier's tracking information shows that your package was delivered but you cannot locate it:
- Check around your property and any usual delivery locations.
- Check whether the package was left with a neighbour or in another designated location.
- Check the carrier's tracking details for additional delivery information.
- Contact the carrier if appropriate.
- Contact us if you still cannot locate the package.
We will review the available delivery information and assist where possible.
13. Damaged Packages
If your package arrives visibly damaged, please inspect the products as soon as reasonably possible.
If a product has been damaged during delivery, contact us at:
Email: info@sani4all.store
Phone: +31 58 251 0303
Please provide:
- Your order number
- A description of the damage
- Photos of the damaged product
- Photos of the packaging, where possible
This information can help us investigate the issue and determine the appropriate solution.
14. Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your order, contact us as soon as possible.
Please include your order number and explain what is incorrect or missing.
We will review the order and assist with the appropriate resolution.
15. Multiple-Item Orders
If your order contains multiple products, the items may occasionally be shipped separately.
If products are sent in separate shipments, you may receive more than one delivery or tracking notification.
You will not be charged an additional standard shipping fee for separate shipments when free standard shipping applies.
16. Public Holidays
Orders placed around Dutch public holidays may require additional processing or delivery time.
Public holidays and carrier operating schedules can affect both order handling and transit times.
Any delivery estimate provided during such periods should therefore be considered an estimate rather than a guaranteed delivery date.
17. Undeliverable or Refused Packages
A package may become undeliverable because of circumstances such as:
- Incorrect address information
- Missing address information
- Refusal of delivery
- Repeated unsuccessful delivery attempts
- Other circumstances preventing successful delivery
If a package is returned to us, please contact our customer service team so we can review the situation and determine the appropriate next steps.
Any refund or reshipping arrangement will be handled in accordance with our Return & Refund Policy and applicable consumer rights.
18. Changes or Cancellation Before Dispatch
If you need to change or cancel an order, contact us as soon as possible.
We will try to accommodate the request if the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation or address changes may no longer be possible through our standard order-processing procedure.
Your statutory cancellation and withdrawal rights remain subject to our Return & Refund Policy and applicable Dutch and EU consumer protection laws.
19. International Shipping
At this time, Sani4all does not offer international shipping.
We currently ship only to addresses within the Netherlands.
20. Related Policies
For more information, please see our other policies:
Please replace any of the above page URLs if your actual Shopify page handles are different.
21. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Sani4all
Sani4All Nederland B.V
De Centrale 29A
8924 CZ Leeuwarden
Netherlands
Email: info@sani4all.store
Phone: +31 58 251 0303
Customer Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Central European Summer Time (CEST)