Return Policy

Effective Date: September 25, 2026

At Sani4all, we want you to have a straightforward and transparent return process. We accept returns for both defective and non-defective products, subject to the conditions and timeframes described in this Return Policy.

This Return Policy explains when a product can be returned, the return period, return conditions, how to request a return, return shipping responsibilities, and our policy regarding exchanges.

1. Return Window

You may request a return within 30 calendar days from the date your order is delivered.

The return request must be submitted within this 30-day period.

Return requests submitted after the 30-day return period may generally not be accepted, except where a longer period or other remedy is required by applicable consumer protection law.

2. Products Eligible for Return

We accept returns for both defective and non-defective products.

You may request a return if:

The product arrived damaged.
The product is defective or does not function as intended.
You received the wrong product.
You received a product that is different from what you ordered.
You changed your mind after receiving the product.
You ordered the wrong product.
You no longer want the product.
The product otherwise qualifies for return under this policy.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

3. Conditions for a Return

For a non-defective product, we ask that the product:

Is returned within the 30-day return window.
Is unused and in its original condition, where reasonably possible.
Includes the original packaging and accessories, where reasonably possible.
Has not been damaged through improper use or handling after delivery.
Is accompanied by your order number or other valid proof of purchase.

For defective, damaged, or incorrectly supplied products, please contact us with details of the issue. We may request photographs or other information to assess the problem.

Where applicable law gives you a statutory right to return a product, this right is not dependent on having the original packaging where the law does not require it.

4. How to Request a Return

Before sending a product back, please contact Sani4all to request return instructions.

Email: info@sani4all.store
Phone: +31 58 251 0303

Please provide:

Your name
Order number
Product you wish to return
Reason for the return
Photos of the product, if it is defective or damaged

After reviewing your request, we will provide the appropriate return instructions and return address.

Please do not send a product to our business address unless we specifically instruct you to do so.

5. Defective, Damaged, or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.

To help us investigate the issue, we may request:

Your order number
Photos of the product
Photos of the shipping packaging
A description of the problem
Other reasonable information needed to assess the issue

If the product is confirmed to be defective, damaged, or incorrectly supplied, we will handle the return in accordance with applicable consumer protection law.

6. Non-Defective Returns

We also accept eligible returns when the product is not defective, including when you simply change your mind.

The product must be returned within the 30-day return window and should meet the applicable return conditions.

If you are exercising a statutory withdrawal right, you may inspect the product only to the extent reasonably necessary to establish its nature, characteristics, and functioning. Any reduction in value caused by handling beyond what is necessary may be handled in accordance with applicable law.

7. Return Shipping

For defective, damaged, or incorrectly supplied products, Sani4all will handle return shipping in accordance with applicable law and the circumstances of the return.

For non-defective returns, the customer may be responsible for the direct cost of returning the product unless applicable law requires otherwise or Sani4all expressly agrees to cover the cost.

The applicable return instructions will be provided when your return request is reviewed.

8. No Restocking Fee

Sani4all does not charge a restocking fee for approved returns.

Restocking Fee: €0.00

9. Exchanges

We do not offer direct exchanges.

If you would like a different product, size, colour, style, or model, you may return the eligible product under this Return Policy and place a new order separately.

A new order is treated as a separate purchase and is subject to the applicable terms and pricing at the time the new order is placed.

10. Items That May Not Qualify for Return

A non-defective return may not qualify where:

The 30-day return period has expired.
The product has been damaged through improper use or handling.
The product has been materially altered after delivery.
The product has been used beyond what is reasonably necessary to inspect its nature, characteristics, and functioning.
The product is excluded from return under an applicable legal exception.

Where a statutory consumer right applies, mandatory legal rights take precedence over any restriction in this section.

11. Sending Your Return

We recommend using a shipping service that provides tracking or proof of shipment when returning a product.

Please keep your shipping receipt and tracking information until the return has been fully processed.

If you are responsible for arranging the return shipment, we recommend keeping evidence that the package was sent.

12. Return Address

The appropriate return address will be provided to you with your return instructions.

Please do not send returns to the Sani4all business address unless we specifically instruct you to do so.

13. Cancelling an Order Before Shipment

If you want to cancel your order before it is shipped, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order enters fulfillment.

If your order has already been processed or shipped, you may use the applicable return or statutory withdrawal procedure.

For delivery information, please see our Shipping Policy.

14. Statutory Consumer Rights

If you are a consumer purchasing online within the European Union, you may have statutory consumer rights, including a statutory withdrawal right where applicable.

Our 30-day return window applies in addition to any mandatory rights provided by applicable law.

Nothing in this Return Policy is intended to exclude, restrict, or replace mandatory consumer protection rights.