Refund Policy

Effective Date: September 25, 2026

At Sani4all, we aim to process approved refunds clearly and efficiently. This Refund Policy explains when refunds are issued, how refunds are processed, the applicable refund amount, and the expected processing timeframe.

This Refund Policy should be read together with our Return Policy, which explains how to request and send back an eligible product.

1. When a Refund Is Issued

A refund may be issued after an eligible return has been approved and the returned product has been received and reviewed, where applicable.

Refunds may apply to eligible returns involving:

Defective products
Damaged products
Incorrect products
Non-defective returns
Other returns accepted under our Return Policy

Refunds are subject to applicable consumer protection laws and the specific circumstances of the return.

2. Refund Method

Approved refunds will normally be issued to the original payment method used for the order.

For example:

PayPal: The refund will normally be returned through PayPal.
Afterpay: The refund will normally be processed through Afterpay in accordance with its applicable payment procedures.

The time it takes for the refunded amount to appear in your account may depend on your payment provider or financial institution.

3. Refund Processing Time

Once your return has been received and approved, we will process the applicable refund within:

10 calendar days

The 10-day processing period begins after the return has been received and the refund has been approved.

After we initiate the refund, your payment provider or bank may require additional time before the funds appear in your account.

4. No Restocking Fee

Sani4all does not charge a restocking fee on approved returns.

Restocking Fee: €0.00

5. Refund Amount

The amount refunded depends on the circumstances of the return and applicable consumer protection requirements.

Where a refund is required for an eligible statutory withdrawal, applicable delivery charges will be handled in accordance with the law.

Additional costs resulting from a customer choosing a more expensive delivery option than the standard delivery option may not be refundable where applicable law permits this.

6. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as reasonably possible.

After the issue has been reviewed and the return is approved, the applicable refund will be processed in accordance with this policy and applicable law.

Please provide your:

Order number
Description of the issue
Photos of the product, where appropriate
Photos of the packaging, where appropriate

This information helps us process the request efficiently.

7. Non-Defective Returns

We also accept eligible non-defective returns in accordance with our Return Policy.

Once an eligible return has been received and approved, the applicable refund will be processed within 10 calendar days.

For statutory withdrawal rights, any applicable reduction in value caused by handling beyond what is necessary to inspect the product may be handled in accordance with applicable law.

8. Refunds for Returned Products

A refund will generally be processed after the returned product has been received and reviewed.

If the product has not yet been received, we may wait until:

The product is received; or
You provide evidence that the product has been sent back,

where applicable under consumer protection law.

9. Refund Not Received

If we have confirmed that your refund has been processed but the funds have not yet appeared in your account, please first check with your payment provider or bank.

If you still cannot locate the refund, contact us with:

Your order number
Refund confirmation, if available
Payment method used
Date the refund was processed

We will review the refund status and assist where possible.

10. Exchanges

We do not offer exchanges.

If you would like a different product, you may return the eligible product according to our Return Policy and place a new order separately.

11. Cancellation Before Shipment

If you wish to cancel an order before it has been shipped, contact us as soon as possible.

If the order has already entered fulfillment or has been shipped, the applicable return procedure may apply.

For more information, please see our Shipping Policy.

12. Statutory Consumer Rights

Nothing in this Refund Policy is intended to limit, exclude, or replace any mandatory consumer rights available under applicable Dutch or European Union consumer protection law.

Where applicable law provides a consumer with a specific refund right, timeframe, or remedy, those legal requirements will apply.