Privacy Policy



Effective Date: September 25, 2026

At Sani4all, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Sani4All Nederland B.V. collects, uses, stores, and protects personal data when you visit our website, place an order, contact us, or otherwise use our services.

Our website is sani4all.store and our business is located in the Netherlands. We process personal data in accordance with applicable privacy and data-protection laws, including the General Data Protection Regulation (GDPR) where applicable.

1. Who We Are

Business Name: Sani4all
Legal Business Name: Sani4All Nederland B.V.
Website: https://sani4all.store/
Email: info@sani4all.store
Phone: +31 58 251 0303
Business Address: De Centrale 29A, 8924 CZ Leeuwarden, Netherlands
Customer Support: 24/7 Chat Support
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)

If you have questions about this Privacy Policy or how we process your personal data, you can contact us using the information above.

2. Information We Collect

We may collect personal information when you browse our website, create an account, place an order, contact customer support, subscribe to communications, or otherwise interact with our services.

2.1 Information You Provide Directly

Depending on how you use our website, this may include:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account information
  • Order information
  • Information provided when contacting customer support
  • Information submitted through forms on our website
  • Information provided when requesting a return, refund, cancellation, or other service

We only request information that is reasonably necessary for the relevant purpose.

2.2 Order Information

When you place an order, we may collect information such as:

  • Products purchased
  • Order number
  • Order date
  • Order value
  • Shipping information
  • Billing information
  • Payment status
  • Delivery information
  • Return or refund information

Payment information may be processed directly by third-party payment providers. Where applicable, we do not store complete payment card details on our own systems.

2.3 Account Information

If customer accounts are available on our website, we may collect:

  • Login email address
  • Account information
  • Saved addresses
  • Order history
  • Account preferences

2.4 Customer Service Information

If you contact us, we may collect information necessary to respond to your request, including:

  • Your name
  • Email address
  • Telephone number
  • Order number
  • Contents of your message
  • Information concerning your request or complaint

2.5 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interactions
  • Date and time of visits
  • Referring website
  • General technical information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

3. Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve our website.

Cookies may be used for:

  • Essential website functionality
  • Shopping cart functionality
  • Website security
  • Remembering preferences
  • Analytics
  • Performance measurement
  • Marketing, where applicable
  • Understanding how visitors use our website

Some cookies are necessary for the website to function and cannot be disabled through certain cookie settings.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You can also manage certain cookie settings through your browser.

For more information, please see our Cookie Policy.

Important: If your actual Shopify store uses a different URL for your Cookie Policy page, replace the link above with the correct Shopify page URL.

4. How We Use Your Personal Information

We may use personal information for the following purposes:

Order Processing

  • Processing and confirming orders
  • Processing payments
  • Preparing and shipping purchases
  • Providing delivery information
  • Handling returns, refunds, exchanges, and cancellations

Customer Support

  • Responding to questions
  • Resolving complaints
  • Providing order assistance
  • Communicating about customer-service requests

Website Operation

  • Operating our ecommerce website
  • Maintaining website functionality
  • Improving website performance
  • Maintaining security
  • Detecting and preventing fraud, abuse, or unauthorized activity

Communication

  • Sending order confirmations
  • Sending shipping and delivery updates
  • Sending service-related communications
  • Responding to inquiries

Marketing

Where permitted by applicable law and, where required, with your consent, we may send:

  • Product information
  • Promotions
  • Special offers
  • Store updates
  • Marketing emails

You can unsubscribe from marketing communications at any time.

Legal and Regulatory Requirements

We may process information where necessary to:

  • Comply with applicable laws
  • Meet tax and accounting requirements
  • Respond to lawful requests
  • Establish or defend legal claims
  • Protect our legal rights

5. Legal Bases for Processing

Where the GDPR applies, we process personal data on an appropriate legal basis.

These may include:

Contract

We may need your personal information to enter into or perform a contract with you, including processing and delivering your order.

Legal Obligation

We may process personal information when required to comply with applicable legal, tax, accounting, or regulatory obligations.

Legitimate Interests

We may process certain information where necessary for legitimate interests such as:

  • Website security
  • Fraud prevention
  • Customer service
  • Business administration
  • Improving our services

We consider applicable rights and interests when relying on this legal basis.

Consent

Where consent is required, we will request it before processing personal information for the relevant purpose.

You may withdraw consent where applicable.

6. How We Share Personal Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our business and provide services to you.

These may include:

  • Payment providers
  • Shipping and delivery providers
  • Ecommerce and hosting providers
  • Website service providers
  • Customer-support providers
  • Analytics providers
  • Marketing service providers
  • Fraud-prevention and security providers
  • Professional advisers

These providers may only receive information reasonably necessary for the services they provide.

We may also disclose information when required by law or when reasonably necessary to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect our rights
  • Protect our customers
  • Prevent fraud or abuse
  • Protect the security of our website and services

7. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method selected, your payment information may be transmitted directly to the relevant payment provider.

Payment providers may process your information according to their own privacy policies and terms.

We do not intentionally store complete payment card information when that information is handled directly by a payment provider.

8. Shipping and Delivery Information

To fulfill your order, we may need to provide relevant information to shipping and delivery providers.

This may include:

  • Recipient name
  • Shipping address
  • Telephone number
  • Email address
  • Order number
  • Delivery-related information

This information is used to facilitate delivery and resolve delivery-related issues.

9. Marketing Communications

If you subscribe to our marketing communications, we may use your contact information to send promotional messages about our products, services, offers, and store updates.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link included in our marketing emails; or
  • Contacting us at info@sani4all.store

Unsubscribing from marketing communications does not prevent us from sending essential transactional messages, such as order confirmations or delivery updates.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Accidental loss
  • Destruction
  • Alteration
  • Misuse

We use appropriate security measures for our website and business systems.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period depends on factors such as:

  • The purpose for which the information was collected
  • Whether you have an active customer relationship
  • Legal requirements
  • Tax and accounting obligations
  • Dispute resolution
  • Fraud prevention
  • Legal claims

When personal information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

12. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent
  • Object to direct marketing

Some rights are subject to legal limitations and exceptions.

To make a privacy request, contact:

Email: info@sani4all.store
Phone: +31 58 251 0303

We may request reasonable information to verify your identity before processing certain requests.

13. Right to Object to Direct Marketing

You have the right to object to the use of your personal information for direct marketing.

If you no longer wish to receive marketing emails, you can use the unsubscribe link in the relevant email or contact us at info@sani4all.store.

14. International Data Transfers

Some of our service providers may process personal information outside the Netherlands or outside the European Economic Area (EEA).

Where applicable, we take appropriate measures required by data-protection law when personal information is transferred internationally.

These measures may include appropriate contractual safeguards or other legally recognized transfer mechanisms.

15. Third-Party Services and Websites

Our website may use or link to third-party services, including payment providers, shipping services, analytics tools, social-media platforms, or other external websites.

Third-party services have their own privacy policies and terms.

We recommend reviewing the privacy policies of third-party services before providing personal information directly to them.

We are not responsible for the privacy practices of independent third-party websites or services.

16. Children's Privacy

Our website is intended for general consumers.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

17. Automated Decision-Making and Profiling

We do not intend to make decisions producing legal or similarly significant effects based solely on automated processing of your personal information unless permitted by applicable law and appropriately disclosed.

Where personalization or analytics tools are used, they may analyze website interactions to improve the shopping experience or understand website usage.

18. Complaints

If you have concerns about how we process your personal information, please contact us first:

Email: info@sani4all.store

You also have the right to contact the competent data-protection supervisory authority.

For the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority):

https://www.autoriteitpersoonsgegevens.nl/

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business
  • Changes to our website
  • Changes to our services
  • Changes to our data-processing practices
  • Changes to applicable laws or regulations

When we update this policy, we will change the Effective Date displayed at the top of this page.

We recommend checking this page periodically for the latest version.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us.

Sani4all

Legal Business Name: Sani4All Nederland B.V.
Website: https://sani4all.store/
Email: info@sani4all.store
Phone: +31 58 251 0303
Business Address: De Centrale 29A, 8924 CZ Leeuwarden, Netherlands
Chat Support: Available 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)